URGENT: Set up Hawaiian Telcom account & installation appointment! Cancel your Spectrum account ASAP for effective date December 15.
Click here for December 1st TABLE DAY - 11 AM to 2 PM on the Rooftop notice. Sign up for an appointment on the roof, or set up an account online or by phone.
Hawaiian Telcom online set up:
http://www.hawaiiantel.com/waikikilanais
Hawaiian Telcom telephone set up: 808-643-3456
Click here for the letter emailed on November 29 to all owner email addresses that we were able to find in the RM’s Outlook program.
Click here for a PDF of the Spectrum cancellation instructions (noted below)
Please call to arrange cancellation of your apartment’s Spectrum account ASAP and have it effective December 15. Call the Bulk Account Department number 1-855-366-7132.
you need your account number and account security code pin number
they will determine the building address
they will ask what you want to cancel, so explain the account for your apartment that is associated with your condo building because the association is changing providers (if you have other Spectrum add-ons like phone, etc., you need to decide if you want to keep it at a non-discounted rate, or change to Hawaiian Telcom at the group rate)
say you want to cancel your account effective December 15
you will get a confirmation email with instructions on how to return the equipment (it can be taken to a UPS store that will be noted in the email; we advise putting it in a bag with your account number, name and address, and UPS will do the rest at no charge. Maybe take a photo for your records until you know it has been delivered?)
return your equipment (cable box(es), power supplies to be safe, and anything else asked for in the email) within 30 days of December 15 (inform Spectrum to cancel your account on December 15 even if Hawaiian Telcom installs earlier than that).
Once the Hawaiian Telcom installation is completed, the Hawaiian Telcom service will be active. Giving Spectrum the December 15 cancelation notice will just give you more time to return the equipment.
FYI - -
If owners prefer to have their tenants always be the ones responsible for the Hawaiian Telcom account and equipment in the apartment, the tenant will need to set up the account and arrange the installation (the tenant will only be charged for additional, non-included upgrades, etc.). Then the tenant would close the account and return the equipment at the end of their lease. This would be done by all subsequent tenants unless the owner eventually decides to have the account.
If any current Sellers of unoccupied apartments in the building prefer not to set up a Hawaiian Telcom account (to avoid having to return the equipment after the sale), the new owners of the apartment may do it and would arrange for the installation. Warning: Sellers still need to cancel the Spectrum account and return the Spectrum equipment.